Overview
FAQs
Please see below for our most frequently asked questions. If you have any other questions please get in touch with us by calling 0121 440 6268.
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What is my baggage allowance?
How do i pre-book my seats?
Do I need to check-in online for my flight?
When will I receive my tickets?
Will I hear from you before my honeymoon?
When is my balance due?
Passport Validity
I am a British Citizen; how do I know if I need a Visa to travel?
Will I need any injections before I travel?
What are resort fees & taxes?
How do I check the balance of my honeymoon gift list?
Do you charge for credit card payments?
Do I need travel insurance?
How can I change my contact details with you?
How can I upgrade my flight?
How can I upgrade my hotel room category?
Can I book airport hotels and parking with you?
How can I pre-book an airport lounge?
Where do I find out about excursions and experiences available on my Honeymoon?
What do I do in the event of an issue in resort?
Cancellation
Your baggage allowance will depend on your airline, class of travel and itinerary and will be shown on your tickets which you will receive 7-10 days prior to departure. Your Honeymoon Expert will be able to confirm your baggage allowance at the time of booking. You can also visit the airlines’ website for the most up to date information.
Maldives: Please note that Sea Plane transfers in the Maldives have a baggage restriction of 20kgs.
United States: If travelling within the United States on internal flights, please note that baggage is not always included in the airfares as standard, and must be added either online or at check-in at an approximate cost of $25 USD per bag.
Listed below are links to some of the airline websites giving details of their baggage allowances.
Emirates – selected special fares may have reduced baggage allowance – please contact us.
If using multiple airlines, please ensure your baggage is within the lowest weight allowance.
Wherever possible, we will try to allocate your flight seats at the time of booking. However, in some instances, this cannot be actioned until tickets have been issued.
Selected airlines will charge a fee to pre-allocate your seats, for further details please email our Honeymoon Concierge at concierge@honeymoondreams.co.uk or call us on 0121 227 9752.
We recommend checking in for your flight online prior to arriving at the airport. Your airline reference number will be located within your tickets, which you will receive 7-10 days prior to departure.
The online check-in date will vary between airlines, but the majority are 24-48 hours prior to departure. You can find further information on this by visiting the airline’s official website.
If you need further assistance with online check-in, please email our Honeymoon Concierge at concierge@honeymoondreams.co.uk or call us on 0121 227 9752.
We will call you to reconfirm your postal address once we have received your tickets. Tickets will be posted 7-10 days prior to travel.
Once your booking is confirmed, you will have access to our Honeymoon Concierge Service, which is a service dedicated to answering any questions you may have about your honeymoon. You can contact them on 0121 227 9752 or by emailing concierge@honeymoondreams.co.uk
We will contact you at approximately 14 weeks prior to departure to remind you that your balance is due at 12 weeks prior.
We will also call to double check your postal address once your tickets have reached us, this is normally approximately 2 weeks prior to departure.
Your final balance payment is due 12 weeks prior to departure.
It is essential that your passport has a minimum of 6 months validity remaining at the time of return travel, and that names provided to Honeymoon Dreams are as per passport.
Failure to do this may result in charges or denied boarding.
We recommend you visit the FCO website for the most recent Visa information. If you are not a British Passport Holder, please contact your relevant embassy. Please visit https://www.gov.uk/foreign-travel-advice for more info.
We recommend that you visit your GP for advice travel health, and whether you need to have any vaccinations prior to travel. Please ensure this is done as early as possible to avoid any issues.
Many destinations will charge a local tourist tax. This is regulated by government, will vary depending on factors such as the hotel category and will be chargeable on departure. You can check the hotel website for the most recent information regarding this.
Resort fees are also charged in some countries, many in the United States. These are compulsory per room per night charges and will need to be paid locally. They often include facilities such as Wi-Fi, gym and other facilities and further information can be found the hotels official website.
Visit www.honeymoondreams.co.uk/gift-list . Under the Client Login box on the right-hand side of the screen enter your booking reference followed by your password.
No, we do not charge for use of credit cards.
Yes, it is essential that you take out a travel insurance policy from the time of booking. We are able to arrange travel insurance on your behalf. Please call Honeymoon Concierge on 0121 227 9752 or email us at concierge@honeymoondreams.co.uk
Please email any contact detail changes to concierge@honeymoondreams.co.uk
Please email Honeymoon Concierge at concierge@honeymoondreams.co.uk and we can advise you of what options are available
Please email Honeymoon Concierge at concierge@honeymoondreams.co.uk and we can advise you of what options are available
Yes, please email Honeymoon Concierge at concierge@honeymoondreams.co.uk and we can advise you of what options are available
Please email Honeymoon Concierge at concierge@honeymoondreams.co.uk and we can advise you of what options are available
Please email Honeymoon Concierge at concierge@honeymoondreams.co.uk and we can advise you of what options are available
In the unlikely event that you are not satisfied with any element of your honeymoon, please initially speak to the hotel reception to express your concerns and allow them to resolve the issue.
If you are still not satisfied, please use the contact telephone number provided on the relevant voucher within your travel documentation.
We strongly recommend following this process in the event of any issue, to assist Honeymoon Dreams in obtaining the best result should you need to pursue your complaint on return.
You can email us at concierge@honeymoondreams.co.uk
All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:
Number of days prior to departure Cancellation charge as percentage when cancellation notice received of total holiday price
Cancellations must be submitted in writing, and are effective the day it has been received by us.
More than 12 weeks prior to departure – Loss of deposit
Within 12 weeks – 100% cancellation
Your deposit is non-refundable even in the cancellation calculated is lower than the deposit amount. Where elements of your holiday are non-refundable, the cost of these will be added to the cancellation charge you due.
The penalties are in addition to the non-refundable elements of the booking which have been contracted on your behalf and notified to you. If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee. Agents or third party organisations acting on our behalf are unable to amend or change the contract or terms and conditions within it.
